Privacy Policy

Last Updated: April 9, 2025

1. Introduction

Welcome to Cylinq ("Company," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software applications, APIs, and other online products and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Information You Provide to Us

Account Information: When you register for an account, we collect your name, email address, password, and other information you provide during the registration process.
Profile Information: Information you provide in your user profile, such as your photo, job title, company, and biographical information.
Content and Communications: Information you provide when you use our Services, including content you create, upload, or share, as well as communications with other users and with us.
Transaction Information: Details about purchases or subscriptions you make through our Services, including payment information.
Feedback and Support: Information you provide when you report a problem, contact customer support, or otherwise communicate with us.

2.2 Information We Collect Automatically

Usage Data: Information about how you use our Services, including the features you use, the time spent on our Services, and other usage statistics.
Device Information: Information about the device and internet connection you use to access our Services, including hardware model, operating system, unique device identifiers, and mobile network information.
Log Data: Information our servers automatically collect when you access our Services, including IP addresses, browser type, pages viewed, access times, and referring website addresses.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, see Section 3 below.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

Business partners, such as payment processors (Stripe)
Marketing partners
Analytics providers
Identity verification services

3. Cookies and Similar Technologies

3.1 What We Use

We use cookies, web beacons, pixels, and similar technologies to collect information and improve our Services. These technologies help us:

Remember your preferences and settings
Understand how you interact with our Services
Authenticate users and prevent fraud
Gather analytics data to improve our Services
Deliver targeted advertisements (if applicable)

3.2 Your Choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

4. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, for the following purposes:

4.1 To Provide and Maintain our Services

Create and manage your account
Process transactions and send related information
Provide customer support and respond to inquiries
Personalize your experience
Fulfill any other purpose for which you provide it

4.2 To Improve and Develop our Services

Understand how users interact with our Services
Identify and fix issues
Develop new features and functionality
Conduct research and analysis

4.3 To Communicate with You

Send administrative messages about your account or the Services
Provide updates about changes to our Services
Send marketing communications (subject to your preferences)
Respond to your comments, questions, and requests

4.4 To Protect our Services and Users

Detect, investigate, and prevent fraudulent transactions and other illegal activities
Address technical issues
Enforce our Terms of Service and other policies

5. How We Share Your Information

We may share your personal information in the following circumstances:

5.1 With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including:

Payment processing (Stripe)
Email delivery services (Resend)
Cloud hosting services (Google Cloud Platform)
Analytics providers
Customer service providers

5.2 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.4 With Your Consent

We may share your information with third parties when we have your consent to do so.

5.5 Aggregated or De-identified Information

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes including data analysis, research, and service improvement.

6. Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

When you delete your account, we will delete or anonymize your personal information within 90 days, unless:

We are required to retain it to comply with applicable law
We need to retain it to establish, exercise, or defend legal claims
Some information remains in our backup systems, which will be deleted in accordance with our regular backup deletion cycles

7. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using industry-standard technology.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us using the information in Section 13.

8. Data Transfers

We are based in the United States of America, and the information we collect is governed by the United States of America's laws. If you are accessing our Services from outside the United States of America, please be aware that information collected through the Services may be transferred to, processed, stored, and used in the United States of America and other jurisdictions. Your use of our Services or provision of any information constitutes your consent to the transfer, processing, usage, sharing, and storage of your information in these countries.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

9.1 Access and Update

You can access and update certain information about your account through your account settings.

9.2 Data Subject Rights

Depending on your location, you may have the right to:

Access personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to our processing of your information
Request restriction of processing
Request transfer of your information
Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information in Section 13. Please note that these rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

9.3 Marketing Communications

You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

10. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 18 without verification of parental consent, we will take steps to remove that information from our servers.

11. Third-Party Links and Services

Our Services may contain links to third-party websites and services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy, and in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Your continued use of the Services after the revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version of this Privacy Policy.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at https://www.cylinq.com/support.

14. Specific Service Provisions

14.1 Payment Processing

When you make a payment through our Services, your payment information is processed by Stripe, our third-party payment processor. We do not store complete credit card or payment information on our servers. Please review Stripe's privacy policy to understand how they process your payment information.

14.2 Email Communications

We use Resend for transactional email delivery. Your email address and the content of transactional emails may be processed by Resend. Please review Resend's privacy policy to understand how they process your information.

14.3 Google Cloud Platform

Our Services are hosted on Google Cloud Platform. Your information may be stored and processed on Google Cloud servers. Please review Google Cloud's privacy policy to understand how they process your information.

15. Data Breach Notification

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal information, we will notify affected users without undue delay, subject to the requirements of applicable law. We will provide information about the breach, the affected data, and steps we are taking to address the breach.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.